5 Things Delta Could Do Better
I’ve been a road warrior for over 10 years. I’ve had the highest status available on American Airlines and Delta Airlines during that entire time. Over the past few months I’ve become increasing bitter when I compare the value of my airline status compared to my hotel and car rental status. Out of my last 10 flights I’ve probably been upgraded twice. These are not short hops but 5 hour flights to Seattle. Not only have I not been upgraded I’ve taken a middle-seat in the back of the plane 4 of those flights. I know you can’t upgrade everyone and I know sometime people actually purchase their first-class tickets, but here are a few changes I’d like to see Delta implement… and soon.
1) Offer a complimentary adult beverage to premium travelers sitting in coach.
2) Offer a complimentary movie to premium travelers sitting in coach.
3) Offer a complimentary premium snack to premium travelers sitting in coach.
4) Offer free Wi-Fi to all premium travelers on the plane.
5) Act like they care that I spend thousands and thousands of dollars every year.
What really irritates me is that other airlines attempt some of these things. I’m not sure if it includes movies, but Frontier enables the entertainment system for its premium travelers. They walk in the back and say “Thank you Mr. Whatever for being a loyal customer. Let me enable your entertainment system.” Alaskan Airlines offers the complimentary beverage. They walk in the back and say “Thank you Mr. Whatever for being a loyal customer. Can I offer you a beer or cocktail?”